Parvum

Send something back

Find your order, tell us why it is coming back, and we will tell you exactly how to send it back. It takes about a minute.

Find your order

Your order number and the postcode the parcel was sent to. We ask for both so that nobody else can look up your order.

Finding your order number

It is on the confirmation email you were sent when you ordered. Which number that is depends on where you bought from.

  • One of our own shops

    The number on your order confirmation, usually with a few letters in front of it.

    Looks like: PVM0132719

  • bol.com

    Open Mijn bestellingen at bol.com. The order number starts with a C.

    Looks like: C000FK1HCC

  • Amazon

    Open Your Orders at Amazon. The order number is three groups of digits.

    Looks like: 305-1234567-1234567

  • Somewhere else

    Any number on the confirmation you were sent. If none of it works, reply to that email and we will look it up for you.

We never ask for a password or a payment detail on this page, and we never will.